Contact & FAQ

We at Bolero Drink Store strive to see only happy customers.
Our customer service is therefore always ready to help you with any questions you might have. Please send us an e-mail if you need any assistance and we will do our best to help solve your querie as soon as possible and we will always answer within 2 working days.

1 Delivery
1.1 When do I receive my order?
 THE NETHERLANDS /BELGIUM/GERMANY
Within 3 workdays after receipt of your payment.
You will always automatically receive an e-mail with tracking details when we ship your order.

1.2 What are the shipping costs?
Shipping costs depend on your location and order amount.
We do offer free shipping to certain destinations.
Click here for information about shipping costs
2 Preparation
2.1 How do I make Bolero lemonade?
Dissolve the contents of 1 sachet in water.

It is advisable to dissolve Bolero lemonade with a little bit of water before mixxing it with a bottle of water.
When ussing sparkling water it is also advisable to dissolve the Bolero lemonade with a little bit of water before mixxing it with sparkling water as foaming reaction may occur.

One sachet of Bolero Classic is good for 1,5 liters to 2,5 liters or more, depending on your preference
One sachet of Bolero Stick is good for 0,5 liters
One sachet of Bolero Energy is good for 0,25 liters
3 Expiration
3.1 How long is Bolero consumable after it has been prepared?
After it have been dissolved in water it is consumable for a few days if kept refrigerated.
Because Bolero contains no preservatives, we recommend consuming Bolero within 48 hours for the best taste.
4 Payment
4.1 Something went wrong while paying what now?
If your payment has failed or you would like to pay through a different method then please log in to our webshop. At the home page you can log in to "My Account" . If you do not have an account yet, you can create an account with the same email address which you used when ordering. In "My Account" you can find the unpaid invoices. Click "Pay Now"and follow the steps to pay the invoice.
4.2 I want to pay through bank transfer is that possible?
That is certainly possible, if you prefer to pay through bank transfer, click here for the bankdetails.
In the comments, state your order number in de form of ORD and the number, for example ORD12345
5 Contact
5.1 Can I contact you by phone?
Unfortunately you can't contact us by phone, the best way to contact us is by email. 
Send us an email to Info@bolerolimonadewinkel.nl and we will respond ASAP.
Usually within 2 workdays. Or contact us through our webshop.

If you have any questions about your order, log into your account and create an ticket. We receive your tickets directly, and they are linked to your order and customer data. This way we can help you faster.
6 Allergies
6.1 I have diabetes can I drink Bolero?
All Bolero lemonade is sugar free, and therefor suitable for consumption by persons who have Diabetes.
6.2 Does Bolero contain gluten
All Bolero products does not contain gluten.
7 Ingredients
7.1 What ingredients does Bolero contains
For information about our ingredients please refer to the following links
Bolero flavor A to L
Bolero flavor M to Z
8 Sponsorship
8.1 I would like to be sponsored by Bolero is that possible?
We often receive many requests for sponsorship, and due to the number of requests we unfortunately can't meet all requests. If you have a request please send an email to info@bolerolimonadewinkel.nl.

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